Information about asking the hospital about a medical record.
At a glance
This public website does not provide online access to medical records. For a record request or a question about an existing record, contact the hospital and ask which department or records process applies.
For questions about a visit, appointment or department, use the published hospital contact details. The team can explain the right next step without asking for sensitive information in a public message.
Keep clinical details for a private conversation with the treating team. The public website and appointment form are for scheduling and general information.
Useful information
Do not send a full medical record, identity document or other sensitive information through a public social profile, WhatsApp message or website form.
Tell Client Care which department or service was involved and what you would like to know. The hospital team will explain the appropriate next step and any information required.
A member of the hospital team will need to confirm the request and the correct process. Requirements can depend on the service involved, so please do not assume that a record is available immediately.
Keep your reference or contact details when you call so the team can identify the appropriate conversation if you need to follow up.
Next step
Call or WhatsApp Client Care to ask about the medical-records process. Do not send sensitive records through these public links.